Resolved -
This incident has been resolved.
Oct 9, 21:09 UTC
Monitoring -
Access to the API was greatly reduced with many 5XX errors. We have taken remediation steps and are monitoring the recovery.
Oct 9, 20:47 UTC
Resolved -
The sub-processor has recovered and we are processing agent runs normally again.
Oct 9, 19:25 UTC
Identified -
The issue has been identified with one of our sub-processors. We will re-process the failed agent reports when this sub-processor recovers.
Oct 9, 16:56 UTC
Investigating -
Partial outage with 3rd party subprocessor.
Oct 9, 16:44 UTC